CloudNine Fash will accept returns OR exchanges of unworn clothing items with original tags and clear garment packaging with undistirbed SKU label within 7 days of delivery. Returns & exchanges are accepted - Returns are refunded in the form of store credit ONLY.
Your request will then be reviewed by our customer support team, evidence may be requested for some cases. Therefore, if you’d like a refund you can request one, no matter the reason. If there is any delay in your refund, please contact your bank/credit card company directly. The time this takes varies depending on your bank/credit card company. Out-of-stock items will automatically be refunded to the original payment method if we do not hear from you within 48 hours of resolution request. If your order is cancelled, a refund will be processed, and a credit will automatically be applied to the original method of payment. An order cannot be canceled if it's already preparing for shipment or has already shipped. An order can usually be canceled within 24 hours of purchase, but it is not guaranteed. If your order has been paid and you need to make a change or cancel an order, we advise contacting us within 6 hours.
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You should receive an order confirmation email immediately after placing your order, this email will allow you to verify/review your order summary and shipping address. Any manual requests for address or order changes are not guaranteed as we begin to process orders as soon as they are placed. All customers are responsible for inputting the correct information at checkout, including the order’s billing and shipping address.
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